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AlamedaNET Acceptable Use Policy

Alameda Power & Telecom may modify this Acceptable Use Policy for its Internet services, AlamedaNET, at any time without prior notification. For this reason, users should consult the Alameda Power & Telecom website (http://www.alamedapt.com/alamedanet/acceptable_use.html) regularly to ensure user compliance with the most recent version of the Acceptable Use Policy. In the event of any conflict between the Acceptable Use Policy and the Terms and Conditions of Use, the Acceptable Use Policy will govern.

Alameda Power & Telecom provides a variety of Internet Services (the "Services") to residences and businesses (the "Customer").

By using the Services you agree to abide by this Acceptable Use Policy as well as any guidelines, alerts, or rules that may be posted on Alameda Power & Telecom's website from time to time. You agree that, if any portion of this Acceptable Use Policy is held invalid or unenforceable, that portion will be construed consistent with applicable law as nearly as possible, and the remaining portions will remain in full force and effect.

IF YOU DO NOT AGREE TO ABIDE BY THIS ACCEPTABLE USE POLICY, PLEASE DO NOT USE THESE SERVICES AND NOTIFY ALAMEDA POWER & TELECOM CUSTOMER SERVICE IMMEDIATELY AT cs@alamedanet.net.

1.0 Introduction
1.1 This Acceptable Use Policy is designed to foster an online environment of mutual respect in which everyone is able to enjoy the benefits of Alameda Power & Telecom services. We believe that the restrictions set out in this Acceptable Use Policy represent a fair balance between the freedom of the individual and the need for some basic rules to ensure that Alameda Power & Telecom's Internet access is not used in an abusive or illegal way.
1.2 Alameda Power & Telecom Internet Customers are responsible for ensuring that their accounts are used in accordance with this Acceptable Use Policy. If AlamedaNET has reason to suspect that a Customer, or anyone using a Customer's account, is violating this Acceptable Use Policy, then the account in question may be suspended pending an investigation. If, after an investigation, AlamedaNET determines that an account has been used in violation of this Acceptable Use Policy, AlamedaNET may, in its discretion, terminate the Customer's account.
1.3 AlamedaNET does not actively monitor its Customer's use of its Services or exercise any control over the content posted on its Services. We rely on our Customers to govern themselves and to protect the integrity of the network by reporting any violations of this Acceptable Use Policy to cs@alamedanet.net.
1.4 AlamedaNET reserves the right to investigate any violation or alleged violation of this Acceptable Use Policy, including the right to examine any information or material on AlamedaNET's servers.
1.5 AlamedaNET reserves the right to remove any content that it deems, in its sole discretion, to be in violation of any part of the Acceptable Use Policy.
1.6 AlamedaNET reserves the right to take any steps it deems necessary to prevent violations of the Acceptable Use Policy from occurring.
1.7 AlamedaNET does not assume liability to Customers for any failure to enforce the terms of the Acceptable Use Policy. The failure of AlamedaNET to enforce this Policy, for whatever reason, shall not be construed as a waiver of any right to do so at any time.
1.8 AlamedaNET may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrong.
1.9 Accounts may be deleted by AlamedaNET when they have been disconnected for six (6) months or longer.
1.10 Full or partial credit of AlamedaNET accounts may be requested in the event of an outage by sending an email to cs@alamedanet.net with the dates and times that your service was affected, and your account will be prorated with credits, if applicable, showing on the next billing cycle.
2.0 Illegal Activities
Customers or anyone using a Customer's account must not use the service to encourage, facilitate or engage in any illegal activities, including, without limitation:
  1. defamation: posting or transmitting any material which is defamatory under any applicable law;
  2. fraud: posting or transmitting any information that you know or ought to know is false, and that you intend others to rely on, including making fraudulent offers to sell or buy products, items or services, or advancing any type of financial scam such as "pyramid schemes", "Ponzi schemes", and "chain letters";
  3. unlawful material: posting or disseminating material which is unlawful under any applicable law;
  4. false advertising: posting or transmitting any advertising or promotional materials that contain false, deceptive or misleading statements, claims or representations;
  5. copyright violation: posting or transmitting any information, software, photograph, video, graphic, music, sound and other material in violation of another person's copyright. AlamedaNET is registered under the Digital Millennium Copyright Act of 1998. If you believe that your work has been copied and is accessible on AlamedaNET in a way that constitutes copyright infringement, you may notify AlamedaNET.
  6. trademark violation: posting, transmitting, displaying or using any words or symbols that violate any other person's rights in its trademark or trade-name; and
  7. harm to minors: using the Services to harm, or attempt to harm, minors in any way, including knowingly soliciting or collecting personal information from a minor (anyone under 18 years old). Personal information includes without limitation the name, address, telephone number, or name of the minor's school.
3.0 Electronic Mail
3.1 AlamedaNET Customer or anyone using a Customer's account must not use AlamedaNET email to:
  1. send unsolicited bulk email (so-called "Spam");
  2. send, or cause to be sent, large volumes of unsolicited email to a single person or multiple persons or entities (so-called "email Bombing");
  3. repeatedly send email to any person or entity who does not wish to receive it. If a recipient asks to stop receiving email from an AlamedaNET Customer, then that AlamedaNET Customer must cease sending email to that person; and
  4. subscribe to any email list or service on behalf of a third party without that third party's consent.
3.2 AlamedaNET Customer or anyone using a Customer's account must not engage in any of the activities described in paragraph 3.1 from another provider's e- mail service and use an AlamedaNET account as an email return address or "drop" for responses.
3.3 AlamedaNET Customer or anyone using a Customer's account must not forge, alter or remove any email header.
3.4 All email addresses at the alamedanet.net domain are property of AlamedaNET and may be terminated or re-assigned without notice.
4.0 Security, Privacy and "Hacking"
The Customer is responsible for any misuse of the Services that originates from his or her account, even activities committed by any friend, family, co-worker, employee, guest or anyone with access to the account. Customers must ensure that others not gain unauthorized access to the Services.
4.1 Customer or anyone using a Customer's account, must not:
  1. disrupt or interfere with the normal operation of AlamedaNET systems, networks, or activities in any way that adversely affects the ability of other people or systems to use AlamedaNET Services or the Internet, including, without limitation:
  2. denial of service attacks;
  3. flooding of networks;
  4. attempts to overload a service; and
  5. attempts to cause system crashes; or
  6. use any unauthorized program to connect to any AlamedaNET Internet Relay Chat (AIRC) server, including, but not limited to, IRC bots or clonebots; or
  7. gain access or attempt to gain access to the private systems or data of AlamedaNET or any third party without the prior consent of AlamedaNET or the third party.
4.2 AlamedaNET Customer or anyone using a Customer's account must not use AlamedaNET accounts to:
  1. circumvent or attempt to circumvent security or authentication systems on any host server, network, hardware, or Customer accounts, including, but not limited to, logging into any server, account or network without authorization and electronically probing the security of any system or network; or
  2. disrupt or interfere with the normal operation of any system or network operated by any third party, or attempt to do so; or
  3. collect or attempt to collect personal information about third parties without their knowledge or consent.
5.0 Usenet Newsgroups
AlamedaNET Customer or anyone using a Customer's account should use his or her best judgment when posting to any newsgroup. Many groups have charters, published guidelines, FAQs, or "community standards" describing what is and is not considered appropriate.
5.1 AlamedaNET Customers or anyone using a Customer's account must not:
  1. post a single article or substantially similar articles to an excessive number of newsgroups, or cross-post to an excessive number of newsgroups;
  2. post articles on a newsgroup which are off-topic according to the newsgroup charter;
  3. post binary or encoded binary files to newsgroups not specifically designated for that purpose;
  4. post commercial messages on a non-commercial AlamedaNET newsgroup without prior approval from AlamedaNET;
  5. engage in any of (a), (b), (c) or (d) from a provider other than AlamedaNET and use an account on AlamedaNET as an email return address or "drop" for responses;
  6. engage in any of (a), (b), (c) or (d) from a provider other than AlamedaNET for the purpose of drawing attention to a service hosted by or on AlamedaNET's network;
  7. cancel messages other than their own messages and posts forged in their name.
5.2 AlamedaNET reserves the right to discontinue access to any Usenet newsgroup and to cancel postings which violate the Acceptable Use Policy at any time and for any reason.
6.0 Censorship and Adult Materials
AlamedaNET believes in freedom of expression and the right of individuals to decide for themselves what they want to see and listen to. We do not believe it is the place of an Internet Service Provider to censor or regulate the Internet. However, Customers or anyone using a Customer's account must not use AlamedaNET to transmit or post any information or image that is criminally obscene or otherwise prohibited under any applicable law.

AlamedaNET assumes NO responsibility for Internet content available through the Services. Customers are responsible for restricting access to sexually explicit material on the Internet by purchasing the appropriate filtering software or by monitoring Internet use. Content questions or complaints should be addressed to the content provider.

7.0 Miscellaneous
7.1 False Pretenses. Customers or anyone using a Customer's account must not use AlamedaNET to impersonate any person or use a fictitious user name, including in any email, Usenet posting, or IRC site. This restriction does not preclude the use of nicknames in IRC, the use of anonymous remailer services, or postings to any site that permits pseudonyms.
7.2 Unsolicited Advertising. Customer or anyone using a Customer's account must not use AlamedaNET to post or transmit any unsolicited advertising, promotional materials or other forms of solicitation to any person except in those areas and on those websites that are designated for such a purpose.
7.3 Harassment, Threats and Abuse. Customer or anyone using a Customer's account must not use AlamedaNET to harass, threaten, or abuse any person or group of people by any means. Alameda Power & Telecom reserves the right to remove messages or images that Alameda Power & Telecom in its sole discretion, determines are harassing, threatening, or abusive.
7.4 Crude or Offensive Postings. Customer or anyone using a Customer's account must not use AlamedaNET to post offensive or crude messages or images on publicly accessible pages or sites, except where such messages or images are appropriate having regard to the nature of the site. Alameda Power & Telecom reserves the right to remove messages or images that Alameda Power & Telecom, in its sole discretion, determines are offensive.
7.5 Multiple access. Customer or anyone using a Customer's account must not maintain more than one simultaneous connection to AlamedaNET or any AlamedaNET service, IRC group or newsgroup. Alameda Power & Telecom reserves the right to terminate any Customer's connection following any extended periods of inactivity as determined by AlamedaNET.
7.6 Disruptive Conduct. Customer or anyone using a Customer's account must not use AlamedaNET to disrupt the normal flow of online dialogue, or otherwise act in a manner that negatively affects other users, individuals or entities.
8.0 Bandwidth/Network Traffic and Other Limitations
Customers must comply with the current bandwidth/network traffic, data storage and other limitations on the Services.

The Customer must ensure that his or her account activity does not improperly restrict, inhibit or degrade any other customer's use of the Services, nor represent, in the sole judgment of Alameda Power & Telecom, an unusually large burden on the network itself. The calculation used to determine the actual bandwidth/network traffic allocation is based on a bandwidth factor for the account category and the maximum download speed for the specific account. Residential accounts use a bandwidth factor of 30, and Business accounts use a bandwidth factor of 45. The following is an example of the calculation used to compute the maximum traffic allocation included with a residential AlamedaNET account offering 3Mbps as its maximum download speed:

Variables:mdMaximum Download Speed (Mbps)
bfBandwidth Factor
bntaBandwidth/Network Traffic Allocation (GBps)
bnta=md*bf
bnta=3*30
bnta=90

The bandwidth/network traffic allocation will be compared against the customer's end of month total download or total upload data traffic over the network, whichever is higher. Customers exceeding the bandwidth/network traffic allocation amount specified for their Service Package may be charged $1.00 for each Gigabyte used in excess of their specified allocation. In addition, Customers must ensure that their activity does not improperly restrict, disrupt, inhibit, degrade or impede Alameda Power & Telecom's ability to deliver the Services and monitor the Services, backbone, network nodes, and/or other network services.

Customers may not resell, share, or otherwise distribute the Services or any portion thereof to any third party without the written consent of Alameda Power & Telecom. For example, Customers must not provide Internet access to others through a dial up connection, host shell accounts over the Internet, provide email or news services, or send a news feed, unless express permission is granted by the Customer Agreement.

AlamedaNET Residential Services are not intended for business applications such as serving streaming video or audio, mail, http, ftp, irc, dhcp servers, and multi-user interactive forums. You may not provide network services to others via AlamedaNET.

9.0 Updates
This Acceptable Use Policy is subject to change without notice. The current version of the Acceptable Use Policy is always available at http://www.alamedapt.com/alamedanet/acceptable_use.html.
9.1 This policy was last revised in April 2006.
10.0 Questions and Complaints
Please direct any questions you may have regarding this Acceptable Use Policy and complaints regarding violations of this Acceptable Use Policy by other AlamedaNET Customers or anyone using a Customer's account to cs@alamedanet.net.

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