- What is WebMail?
- Where can I use WebMail?
- Why use WebMail instead of a regular email progam?
- Is there a fee to use WebMail?
- Can I use WebMail in conjunction with multiple AlamedaNET
email accounts?
- Where are my contacts from the old WebMail system?
- Can I add names directly to the address book from an email?
- Can I use multiple names from the address book?
- How do I set up a group mailing list?
- How long do messages stay available in WebMail?
- If I forget to log out of WebMail and leave WebMail running my computer,
how long will my session stay active?
1. What is WebMail?
WebMail lets you handle your email through a web browser from any
terminal on the Internet, anywhere in the world. The WebMail screens are displayed
via the Internet browser (e.g., Internet Explorer or Netscape) that you use, so
you will still see other screen toolbars for the browser along the top. WebMail
includes all the functionality required from an email program, including support for
attachments, contacts, and folders.
WebMail offers you the functionality found in the most popular email
clients, such as support for multiple folders, file attachments, address books, filtering,
draft messages, and signatures. Additionally, WebMail leaves a copy of the email
messages on the mail server so you can still pull the message off the
server from their email client when you return to your regular computer.
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2. Where can I use WebMail?
Any where there is a browser available - you do not need to download or install any
additional software. The abundance of public Internet terminals in libraries, cafes,
airports and universities makes WebMail highly accessible. Your regular email
addresses and passwords are all that is required to log in.
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3. Why use WebMail instead of a regular email program?
WebMail is a convenient way to check email while you are away from your
normal computer terminal. It is intended for temporary and occasional use while
traveling, when convenience is the most important factor. As long as you have
access to the Internet via a browser, you can send and receive mail, and create and
maintain an address book while away from home.
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4. Is there a fee to use WebMail?
There is no additional charge for WebMail. However, when accessing the WebMail
interface via the your own high speed cable Internet connection (e.g. from
home), normal network traffic usage accumulations apply.
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5. Can I use WebMail in conjunction with multiple AlamedaNET
email accounts?
Yes. If you have activated additional mailboxes with your account, you can
access these from WebMail by logging in with the appropriate email address and
password. In order to log in as a different user, you must first log out of your
existing WebMail session, then close and reopen a browser window before you can
log in under a different user name.
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Where are my contacts from the old WebMail system?
Your old contact list has been renamed "Addresses".
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7. Can I add names directly to the address book from an email?
Yes. As you view the email there is a line titled 'Options' near the top of the
mail. (With default settings, this will be the last line of text in the blue
header bar at the top of the email.) The last item on this line is 'Add Sender
to Address book'.
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8. Can I use multiple names from the address book?
Yes. The address book search will display all matches for the search criteria entered
in the search box. If 10 names are displayed any combination may be selected for
either the To: or CC: fields. All selected addresses will be inserted into the proper
field when the Use Address button is pressed.
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9. How do I set up a group mailing list?
Please note that this process has changed from the previous version of WebMail.
You can add only addresses in your address book to groups. Here are the
steps that need to be followed:
- Click on the options icon at the top of the page
- Click on the 'Address Groups' link on the options page
- Click on 'Add New Members'
- Search for members to add or choose 'List all' to list all people in the address book
- Select the people to add by clicking on the checkbox on the left
- If you are setting up a new mailing list, you must enter the name of the list in the box at the bottom
- Click 'Add' to add the people to the mailing list
Note: You can also view all groups and their members by clicking the 'List All Groups' link on the bottom of the groups option page.
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10. How long do messages stay available in WebMail?
Depending on email load, the messages are currently erased from the server under
these conditions:
- Read messages - erased after 30 days*
- Unread messages - erased after 90 days*
If you need to keep messages for longer periods of time, we recommend
using an email program such as Outlook Express and downloading the messages to
your computer.
*Please note that these conditions are subject to change without notice.
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11. If I forget to log out of WebMail and leave WebMail running my computer,
how long will my session stay active?
In the new Webmail system you have a one hour time frame to stay active with
the server before the session will disconnect.
What does this mean?
- Suppose you access WebMail and start to compose an email message.
- Your phone rings, and you answer it and start a conversation and walk away
from your computer.
- You hang up the phone, and leave the room to tend to something else. After
an hour has passed, you return to your computer.
- Your session to the server will have expired and you will need to relogin.
- It is possible you will lose your composed email and have to retype it.
In order to keep the session alive you must interact with the server.
Typing in the body of an email message will not keep your
session active.
You need to open another window, i.e., an email message, your address book, check
your calendar, run spell check, etc.
If you have any further questions, you should be able to find the
answers using the "Help" tool in WebMail (which can be accessed by
clicking on the ? in the top right corner of the program).
Or you may contact AlamedaNET Technical Support
tollfree at 1-888-207-0203.
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