Many reception problems can be solved by the viewer right at their TV set by following these simple steps:

1. Check your TV set and set-top box (or VCR if one is used). Are they plugged in and are all connections tight? Often, power cords will get unplugged accidentally from the wall. Is the outlet connected to a wall switch? Is it turned "on"?
2. Improper "fine tuning" or a TV selector turned to the wrong channel are common reasons for poor picture quality and sound. Check your "fine tuning" control, if your TV has one. Here's how:
   1. Tune television to the channel directed by the installer. The switch for this can be found in 1 of 3 places: on the back of the television, the front of the television, or programmed by the remote.
   2. Turn off all automatic controls on your TV set, such as automatic tuning and automatic fade control.
   3. Adjust the fine tuning control on the TV set until one of the local channels you picked comes in clearly.
   4. After your local channel comes in clearly, turn any automatic controls back on and check premium channels for clarity.
   5. If you use a "cable-compatible" VCR as your primary tuning device, make sure the TV set is to the same channel to match the setting of your VCR.
3. Check the other TV channels. Is the same problem on more than one channel? A poor picture on just one channel is usually "fine tuning." There may be a problem at the station or network transmitting the signal, or interference in the atmosphere. These last two sources don't last long.
4. Check the other sets in the house. You can eliminate your television as the trouble source if the same problem exists on more than one TV.

If your picture is still poor and/or looks like any of the problems above, please call our office at 510-748-3900.

If you have a problem with your service and you call us after normal business hours, your call will be referred to our technician on call who will respond within one hour. Our engineers and technicians are on call 24 hours a day, 7 days a week. If there is an emergency, our crews will be on the scene to address the problem as soon as possible. You have our promise.

If the problem is affecting a large area, and you get a busy signal when you try to call us, it could mean other customers are calling and we are aware of your difficulty and are working on it. If the trouble is not corrected in a reasonable time, please try calling again. If the problem is due to the cable system, there is no charge for service calls. If it is due to your personal equipment and/or improper use of your personal equipment, there will be an hourly charge for our technical personnel to respond, plus the cost of materials, if necessary.

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