A service outage is the loss of picture or sound not caused by you, the customer,
or your television set.
We will issue a credit if the outage exceeds four hours.
The four hour period begins after you have notified us of the outage.
This includes pay services.
These credits are not given automatically.
To receive a credit for a service outage that exceeds four hours,
contact our office at 510-748-3900.
