Billing Disputes

Alameda Power & Telecom strives to provide the highest level of service possible to its customers and ensure high levels of customer satisfaction. In the event of a customer dispute regarding service received, charges billed, or other applicable customer operations, Alameda Power & Telecom Customer Service Representatives (CSR), will make every effort to resolve the complaint and respond promptly. If necessary, each Alameda Power & Telecom CSR will work with the Utility Services Manager to resolve the issue. Should the complaint remain unresolved, you may appeal to the Hearing Officer and, subsequently, to the Public Utilities Board. If after contacting the Public Utilities Board you still feel your issue is not resolved, you may contact the local franchising authority: City of Alameda, City Hall, 2263 Santa Clara Avenue, Alameda, CA 94501.

Please notify us of any problems or questions regarding your billing statement. Alameda Power & Telecom will respond to all written complaints within 30 days of receipt of that complaint. Please do not write notes on the statement itself. Comments noted on the bill are not processed as formal requests.

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