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There are six convenient ways of paying your electric service
bill:
Automatic Bill Payment Plan
Sign up for the Alameda Power & Telecom Payment
Service and your bank, savings and loan, or credit
union will pay your electric bill each month automatically.
And here's the best part — this convenient service is
absolutely free to all customers!
Just complete this form and your financial institution
will deduct the amount of your electric bill from
any account you choose. We'll handle everything and send you a
confirmation of the transaction.
The amount of your monthly electric bill will be
deducted from your account 15 to 25 days after your
statement has been mailed, giving you plenty of time to
review your statement before it's paid. The exact date of
automatic deduction will be shown on your bill.
Call 748-3900 during regular business hours for more information.
Sign up.
Online Electric Bill Payment is Available
If this is the first time you're using Alameda P&T's new eCARE system,
you must first establish account access:
- Get a recent electric bill: you will need your new account number and a meter number.
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You will also be asked for the zip code where you receive service, the name as it appears on the bill, and an email address.
- Your (temporary) password will be emailed to you, and you may then log in.
- Once logged in, you may change your assigned password to something you're more likely to remember.
Log in or sign up now...
Electronic Bill Payments Through Your Bank
Many banks and other financial institutions offer online bill-paying tools.
Instead of writing checks and buying stamps, you can pay virtually anyone,
anytime, anywhere you have Internet access.
You may still get a paper bill, but make your payment online.
Each institution has differing procedures, so contact your bank for details
on this option.
E-Billing Is Currently Unavailable
If in the past you've received your electric bill electronically and made payment online
using a bill payment service provider, please note that this option is
currently unavailable. We plan to offer this option again in the future.
You can, however, receive your bill through the mail and pay online through
your bank (see above for Electronic Bill Payments Through Your Bank).
U.S. Mail
Receive your bill the traditional way - by mail. Mail back your payment in the self addressed envelope.
(If you've lost the envelope, our mailing address is 2000 Grand Street, Alameda, CA 94501.)
Our Office
Make a payment in person, or leave it in our drop box at Alameda Power & Telecom
Service Center, located at 2000 Grand Street in Alameda. (Get a map and directions to our offices.) We accept Visa, Mastercard,
money order, cash, ATM cards or checks. (Checks are subject to verification of
funds).
When paying in person, please bring your entire bill.
Payments received after 3:00 p.m. will be processed
on the following business day.
Pay Stations
For your convenience we also have three pay stations in
Alameda that can accept your electric bill payment:
| Mail Boxes Plus | 2532 Santa Clara Avenue
(between Park St. and Broadway) |
The UPS Store
(formerly Mail Boxes Etc.) | 875 Island Drive
(in the Harbor Bay Landing Shopping Center) |
| Webster Pharmacy | 1553 Webster Street
(at Lincoln Ave.) |
When paying in person, please bring your entire bill.
Payments received after 3:00 p.m. will be processed
on the following business day.
Cashiers at these pay stations do not have access to customer
account information. Should you have a question about
your bill, please call our Customer Service Representative
on 748-3900.
You may also pay in person at the Alameda Power & Telecom Service Center at
2000 Grand Street (at Clement Avenue).
Phone
Pay your bill over the phone with a Visa or Mastercard credit card. Call 510-748-3900.
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