Home Wiring

This notice is to inform you of the options available to you regarding the cable wiring located in the interior space of your dwelling unit. Home wiring is that cable which runs from your television (TV) set to a point approximately 12 inches outside your dwelling unit. Home wiring includes all the wiring inside your home, including extra outlets, as well as splitters, connections, in-home amplifiers, fittings, or wall plates attached to the wire. It does not include Alameda Power & Telecom owned equipment. Home wiring includes the cable wiring in the interior space of each separate unit.

Alameda Power & Telecom installs high-quality cable and other home wiring materials to ensure the strongest and clearest signal for you and your neighbors. This wiring plays an integral role in the quality of picture and service. Cable wiring must be of the highest quality in order to avoid signal leakage and to maintain the clear picture you to which you are accustomed.

Upon request, we will rearrange, remove, replace, or maintain cable home wiring at the applicable hourly service charge plus a charge for materials. Alternatively, you may select a qualified third-party contractor or perform the services yourself as long as your actions do not interfere with our ability to meet the Federal Communications Commission's (FCC) technical standards or to provide service to other customers. It is very important that the highest quality cable home wiring materials are used and installed properly to avoid signal leakage and maintain signal quality.

If cable home wiring which is not installed by Alameda Power & Telecom results in harmful or improper signal leakage, or the need for a technician to visit your home for service, we may hold you responsible for rectifying the problem. Further, we are required by FCC rules to terminate service to any location where signal leakage problems are not corrected.

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