Getting a Password - Electric Account Access

To make an electric payment online or to take advantage of other eCARE services, you must first enable account access.

1. Get a recent electric bill: you will need your new account number and a meter number.
2. You will also be asked for the zip code where you receive service, the name as it appears on the bill, and an email address.
3. Your (temporary) password will be emailed to you, and you may then log in.
4. Once logged in, you may change your assigned password to something you're more likely to remember.

Go to the login page to sign up now...

If You're Moving

Typically, your password will travel with you if you move within Alameda from one residence to another. However, we urge you to check with a Customer Service Representative to verify that your password has been transferred along with your other account information.

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