Alameda Power & Telecom


CUSTOMER SERVICE

Payment Options
Electric
Telecom

Customer Feedback

Rules & Regulations

FAQs

FAQs of Customer Service

Starting or Stopping Commercial Electric Service

Alameda Power & Telecom provides electric service to the residents and businesses of Alameda. Whether you need to establish a new service or terminate an existing service, you will need to contact Alameda Power & Telecom to make the change.

To start new commercial service, please call Alameda Power & Telecom. Fees for commercial service are two months average service for a deposit and a $10.00 Account Establishment Fee for electric service. This deposit may be waived if your company can provide a letter of credit from a previous utility company with 12 months of good payment history. New commercial customers must also sign a service agreement.

If you would like to discontinue your service, you can simply call Alameda Power & Telecom and indicate the day you would like to terminate service. There is no fee to disconnect, and any remaining balance of your security deposit will be mailed to the forwarding address you provide.

We recommend that customers notify us of any service need at least one business day in advance to ensure completion. Alameda Power & Telecom personnel must have access to your electric meter at all times to change service or take readings.

For more information, contact Alameda Power & Telecom between 8:00 AM and 5:00 PM, Monday through Friday at 510-748-3900.

Back to Customer Service FAQs.