What is AlamedaNET?
With AlamedaNET, do I need an Internet Service Provider (ISP)?
What does AlamedaNET cost?
How fast is high-speed Internet service?
Do I need a firewall?
Do I have to have cable TV to get AlamedaNET Internet?
What kinds of computers, and other hardware is needed?
How does AlamedaNET connect to my computer?
I have always dialed out over a phone line to get connected to the
Internet. Can I use this same modem?
Do I have to provide my own cable modem? What kind do I need to get?
Can I connect more than one computer ?
Is AlamedaNET available in my neighborhood?
What if my house isn't wired for cable?
What are the differences between AlamedaNET and other cable TV /Internet companies?
What can I expect at installation?
If I have a problem with the connection or service, how do I get
help?
How is Alameda P&T's cable modem infrastructure connected the to
Internet?
|
 |
What is AlamedaNET?
It's a high-speed Internet service for your computer using a cable
modem. The connection is always on and does not use a phone line,
so you never tie up your telephone.
|
|
With AlamedaNET, do I need an Internet Service Provider (ISP)?
AlamedaNET provides you with full-service Internet access at a flat rate. No other provider is needed.
|
|
What does AlamedaNET cost?
A number of packages are available,
the lowest price for residential service being $19.99 a month.
|
|
How fast is high-speed Internet service?
The AlamedaP&T cable Internet system will support cable modems running up
4Mbps (Megabits per second) download x 1.5Mbps upload. (Download is data going
to your computer while upload is data
leaving your computer.) These speeds can change and are not guaranteed
over the actual Internet.
|
|
Do I need a firewall?
There are a great many products available to help you protect the security of your AlamedaNET connection,
and we strongly urge you to install a firewall.
Alameda Power & Telecom, however, does not provide technical support with help installation, setup,
configuration of firewall products. All questions regarding firewalls should be directed to a specific
product vendor.
A number of sites are available to provide you with more information on firewalls, such as:
http://cnet.search.com/search?timeout=3&tag=ex.cn.1.srch.cnet&
q=firewalls
http://www.firewallguide.com/software.htm
http://www.zdnet.com/enterprise/filters/resources/
0,10227,6016830,00.html
|
|
Do I have to have cable TV to get AlamedaNET Internet?
No, but a discount for having both services is available.
|
|
What kinds of computers, and other hardware is needed?
Please see System Requirements.
|
|
How does AlamedaNET connect to my computer?
The cable is run to a cable modem that is connected to your computer via a Network Interface Card (NIC) or USB port.
|
|
I have always dialed out over a phone line to get connected to the
Internet. Can I use this same modem?
No, unfortunately. The telephone modem is different from the cable
modem.
|
|
Do I have to provide my own cable modem? What kind do I need to get?
You do not need to buy a cable modem: you have the option of renting one from
Alameda P&T for $10/month.
If you choose to purchase your own modem, you should be aware that Alameda P&T
supports up to version 2.0 of Data over Cable System Interface Service (DOCSIS).
Refer to our list of supported modems for more information.
|
|
Can I connect more than one computer?
Yes, although additional charges would apply.
|
|
Is AlamedaNET available in my neighborhood?
Alameda Power & Telecom's high-speed Internet service is now available
in many areas of Alameda. To find out if it is now available in your
neighborhood, please call 510-748-3900, or check
Availability online.
|
|
What if my house isn't wired for cable?
Call our office at 510-748-3900.
|
|
What are the differences between AlamedaNET and other cable TV /Internet companies?
AlamedaNET is a service provided by Alameda Power & Telecom, your local municipal
utility. We've brought reliable electric service, outstanding customer service
and support for to Alameda for over 115 years. You'll get the same great value
with our telecommunications products.
|
|
What can I expect at installation?
The installer will visit your home or office and install your cable modem.
The installer will make sure that the cable connection to your home is working correctly
and that you get connected to our network.
|
|
If I have a problem with the connection or service, how do I get
help?
Alameda P&T offers 24 hour by 7 day free technical support. Please call
1.888.207.0204 for a trained technical support staff member.
|
|
How is Alameda P&T's cable modem infrastructure connected the to
Internet?
Alameda P&T provides a redundant, highly available network over redundant
diverse circuits into a Tier 1 provider.
|
