COMING SOON - eCARE!

ALAMEDA, Calif., August 1, 2005 — To better serve you, we've been making some big changes in our customer service and billing systems, changes we hope will catch your eye over the next 3 months. Alameda Power & Telecom is bringing together and upgrading its customer information systems. As a result, we'll be able to offer you even better service while keeping control over costs.

Some of the first improvements you'll see will be to our web-based customer information and credit card payment systems. By the end of March 2006, customers will be able to access Alameda Power & Telecom's new "eCare" system.

This improved method of presenting account information electronically offers many benefits, including around-the-clock availability of account information, access to up to 18 months of usage history, the ability to compare your usage with similar types of customers, and a single login screen for electric, cable television, and Internet services.

Because you'll have access to the same information as our Customer Service Representatives, you can look forward to even faster service. Our billing costs will be reduced, helping us keep control over rates. We're looking forward to offering even more billing and payment options, and eCare will pave the way for future services.