EVEN BETTER SERVICE - WITH YOUR HELP

ALAMEDA, Calif., September 1, 2005 — To provide you even better service while keeping control over costs, we're converging and upgrading our customer information systems.

Alameda Power & Telecom's new "eCare" system, available within the next few months, offers you features such as around-the-clock availability of account information, access to up to 18 months of usage history, the ability to compare your usage with similar types of customers, and a single login screen for electric, cable television, and Internet services.

Because you'll have access to the same information as our Customer Service Representatives, you can look forward to even faster service. Our billing costs will be reduced, helping us keep control over rates. We're looking forward to offering even more billing and payment options, and eCare will pave the way for future services.

In order to complete our eCare installation, we need to ask for the patience of our customers who already pay cable television and AlamedaNET bills by credit card via the alamedapt.com web site, as this service will be unavailable from September 24 until March. Later, as the installation progresses, we will ask all customers who already have selected personal identification numbers (PINs) to please call us, so that we may issue a new PIN that will allow you complete access to the eCare system and all its features and conveniences.